Any parts returned MUST be in the original packaging and your invoice MUST be included when returned. If a VIN was not included with your order, then no returns or exchanges are excepted! We cannot accept any returns for the following: airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them.
     A 20% restocking fee is charged for any returned parts if the order was due to an error on your part and the item is still returnable. If the error was on our part, we cover shipping expenses and will re-send the item to you. If the error was due to you, charges for shipping and handling are not refundable . Please email us at realhondaparts@gmail.com for a Return Authorization Number, before returning any parts. If you do email us, please include your order number and "Return Authorization" in the subject line. We cannot accept any items without a Return Authorization Number. Parts must be inspected before any credit is issued.

All return parts must be returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of your invoice or confirmation email. All shipments must be prepaid and any COD or freight collect shipments will not be accepted. If these requirements are NOT met, parts will be either returned to you or scrapped.

We will accept returns on any items due to Errors on Our Part, as long as they meet the following::

• The item must be returned in the original factory packaging and the factory part number label in good condition so that American Honda will credit us.

We accept returns on items due to Errors on Your Part, as long as they meet the following and under very limited circumstances:

• The item must be returned in the original factory packaging, with the factory part number label in good condition so that American Honda will credit us. Small associated parts such as: nuts, bolts, screws, etc., are NON-Returnable. Shipping charges are NON-Refundable.
• Special-Ordered items (typically color-coded parts) are generally NON-refundable since American Honda will not credit us for those parts. This policy can be waived under certain circumstances and at our discretion. Shipping charges are non-refundable. If we give approval to return a Special-Ordered item, please make sure the item is returned in either the original packaging or "over pack" the item to insure we receive it in good condition and un-damaged.
• Electrical items are NON-Refundable. Such items include sensors, ECUs or entertainment item, such as radios, DVD players or entertainment-related accessory items.

Restocking Fee All returns will be subject to a 20% re-stocking fee, at our discretion. Please call 1-800-875-2405 for any questions on our policy.

To process a return Please call us for a Return Authorization Number at 1-800-875-2405. You can then ship the item back to us. Write this number clearly on the outside of the package. Please include either the original packing slip or the order number with the return. For your protection, we recommend insuring your package with the carrier for shipment. A credit will be issued once we receive the part and verify its condition meets all requirements.

Core Policy - Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be original assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to email us at realhondaparts@gmail.com and we will be happy to answer them.

    We at RealHondaParts.com strive to maintain a high quality Genuine Honda Parts web site. If you are having problems with our site you may find an answer here. If for some reason this FAQ doesn't help, feel free to contact us with any additional questions, comments or concerns at realhondaparts@gmail.com. We do our best to provide quick answers to all questions daily, Monday through Friday 8am - 5pm CST.
    If you need immediate help, please don't hesitate to call our direct line at 1-800-875-2405. If you call after hours please leave a message and we'll get back to you as soon as possible.

Shipping

How will my parts be shipped? For all orders, we genearlly ship via UPS. Larger orders (such as body panels, bumpers, large accessories, etc) may be shipped via a freight carrier at the buyers expense. For shipping charges on larger part orders please contact us ahead of your purchase. We try our best to provide you with the most value on your purchase but shipping carriers and shipping costs can vary at times.

Can Multiple Items be combined for Shipping? Absolutely! We do our best to pack all of your items into the fewest number of packages as possible. We deal with Honda Parts and packaging everyday and do understand how best to handle multiple items. However, in some cases, it just is not possible to package everything into one box in which case the buyer may incur additional shipping costs. (You can imagine trying to pack say a tire and a front seat together!)

Why can shipping charges be more than the parts cost? When shipping via UPS, the smallest shipment is calculated for 1 pound packages and results in a cost between 8 and 12 dollars. Therefore, when ordering small items such as nuts or bolts, it is generally a better value to find them at a local dealer or auto parts shop. However, we will help in any way we can !

Will you allow customer pickup? We do not have a customer pickup option.

When will I receive My Parts? Generally, IN-STOCK orders placed before 12:00 noon CST Monday-Friday are usually shipped that business day or the next business day. With over half a million parts, frequently a part not stocked must be ordered from American Honda, typically taking 2 business (6 days for older models) for us to receive it and is then sent to you. Unfortunately, Honda will not drop ship to our customers but only to Authorized Honda Dealers. We do strive to ship 90% of orders complete within 24-48 hours of placement. A confirmation email is automatically sent to the email address you supplied during check-out with an Order Tracking Number and order details. You can use the Order Tracking Number on the Order Status page to check on your orders. If a part is backordered or temporarily unavailable, we will contact you with our best estimate for arrival. Transit times depend on your location and can be from 2 to 7 days.

Can I receive orders using Priority Shipping? Priority Shipping, next day, 2 day or others, can be selected from the Shipping Options. However, since we cannot stock half a million Honda parts, your part may not be in-stock at our dealership. This will require additional time for us to receive the part first before sending the expedited shipping to you. Please feel free to contact us at 1-800-875-2405 to check on part availability for expedited shipping.

What if the package or parts are damaged in shipment? If your order arrives damaged, please contact us immediately at 1-800-875-2405. We will then contact the carrier for inspection. You may be contacted by the carrier, as to expedite a Damage Claim with them. Please be assured we will make every effort to replace your damaged order as quickly as possible.

Payment

What are my payment options? All purchases through our web site must be made using a major credit card or optionally with your PayPal account. If you have or want to use PayPal, you can speed up check out, but this is optional and strictly up to you.

Do you charge sales tax? We only charge sales tax to customers located in the state of Texas. We do not collect taxes for any other states.

Products

What is the Correct Honda Color-Code for my model? On the driver's door take a look on the inner door jam. There should be a sticker that specifies your model's color code and additional information. Please call us if there are any questions as to color requirements. Please be aware, any Special Orders which include color-coded items are NOT RETURNABLE.

Can I get an owners manual for my Honda? You can by contacting Helm, Inc. at 1-800-782-4356 or online at www.helminc.com. They publish all of Honda's user manuals and can ship any manual.

Are all parts original OEM Honda parts? Yes, we sell original and genuine Honda parts and you are assured complete compatibility with Honda USA specifications.

Is RealHondaParts.com an authorized Honda Parts Dealer? Yes, Real Honda Parts is fully authorized by Honda of America.

Returns

What is your return policy? Please see our complete Return Policy for details. For all orders, please check your order to make sure it is correct immediately upon receipt. Contact us 1-800-875-2405 as soon as possible if anything is not correct or damaged.

At www.RealHondaParts.com we do our best to provide you with the information you need to choose the correct item for your vehicle. Please call Customer Service at 1-800-875-2405 if you have any questions or unsure about something, especially for Non-Refundable Electrical Parts or Special-Order Parts (e.g. typically color-coded items).